Introduction

Onward Network ("we," "our," or "us") is committed to protecting the privacy of veterans, veteran service organizations (VSOs), and all users of our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at onward-network.com.

We understand the sensitive nature of veteran information and take our responsibility to protect it seriously. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Information You Provide

Account registration information (name, email address, organization affiliation)
Veteran verification data (as required for service verification)
Contact information for VSO representatives
Communications you send to us
Information provided through forms or surveys

Information Collected Automatically

Device information (browser type, operating system)
Log data (IP address, access times, pages viewed)
Cookies and similar tracking technologies
Usage patterns and interactions with our services

Information from Third Parties

Authentication providers (when you sign in with Google or other services)
Partner VSOs (with your consent)
Publicly available veteran verification databases (as authorized)

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Verify veteran status and eligibility for services
Connect veterans with appropriate VSO resources
Process and track service delivery
Communicate with you about our services
Respond to your requests and support needs
Analyze usage to improve user experience
Comply with legal obligations
Protect against fraudulent or unauthorized activity

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

With VSOs: To facilitate veteran services, with your consent
Service Providers: Third parties who assist in operating our platform
Legal Requirements: When required by law or to protect rights and safety
Business Transfers: In connection with mergers or acquisitions
With Your Consent: When you have given explicit permission

Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure authentication protocols
Regular security assessments and audits
Access controls and employee training
Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of certain data processing activities
Withdraw consent where processing is based on consent
Request data portability
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Onward Network
Email: info@onward-network.com
Website: onward-network.com